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Problems logging in on Android


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#1 Nessa

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Posted 03 October 2016 - 11:00 PM

I have a guildie currently struggling to log in on her smartphone. She says she's getting the error msg "bad username/password" with every char she tries (all of them having different pws). She can still log on her computer.

 

Any ideas on what may be the problem/solution?



#2 EatsAllLife

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Posted 04 October 2016 - 03:27 AM


I have a guildie currently struggling to log in on her smartphone. She says she's getting the error msg "bad username/password" with every char she tries (all of them having different pws). She can still log on her computer.

 

Any ideas on what may be the problem/solution?

Make sure she has the current 1.9.4 compatible client. I had this same issue until I redownloaded the most current client. 



#3 Zalbo

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Posted 05 October 2016 - 02:44 PM

I found that logging on with my phones service data I wasn't able to pick up port 2000. On WiFi I can log in no problem. So it may be down to their service provider rather than the client not recognising the characters names/passwords

#4 Nessa

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Posted 05 October 2016 - 08:50 PM

Well, I haven't been able to catch her yet to see if any of your tips worked but thanks anyway, guys. :)

 

I'll let you know how things went when I talk to her again.



#5 Nessa

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Posted 05 October 2016 - 11:22 PM

Okies, update...

 

After some more troubleshooting we found that she had the 2014 client posted here

http://www.eternal-l...showtopic=58602

but that there's was a 2015 link on the last page to a more recent version here

http://www.eternal-l...showtopic=59968

which she installed. She then rebooted and presto! - EL now working.

 

Thanks again. :)

 





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