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Hi, my client crashes once per day requiring full console restart in order to begin playing again. I am currently on Bluap's client as of today, but this happened daily with the old client to. Hope someone can help.

 

when i downloaded the bluap client, i used this link:
https://twinmoons.org.uk/el/git/el_win_x86_64.zip

 

i have only used the bluap client as of 3 hours ago, today, and it just crashed requiring restart. I have always used the old client otherwise, and it has been crashing daily for almost 3 weeks.

 

asked around about how to find the error logs and found them, here you go:

 

[17:56:40, C:/msys64/home/paul/el-client/elc/engine/logging.cpp:311] Log started at: 08/12/20 17:56:40 Central Daylight Time
[17:56:40, C:/msys64/home/paul/el-client/elc/engine/logging.cpp:314] version: 1.9.5
[17:56:40, C:/msys64/home/paul/el-client/elc/servers.c:63] Error: Server profile not found in servers.lst for server: Lands\el.exe". Failover to server: main.
[17:56:40, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'server_address = game.eternal-lands.com
', type 2
[17:56:40, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'server_port = 2001
', type 2
[17:56:40, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_vertex_array = 1
', type 2
[17:56:40, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_mipmaps = 0
', type 2
[17:56:40, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'text_filter_replace = smeg
', type 2
[17:56:40, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'compass_north = 1
', type 2
[17:56:40, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'highlight_tab_on_nick = 1
', type 2
[17:56:40, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'near_plane= 0.1
', type 2
[17:56:40, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'transparency_resolution_fix= 0
', type 2
[17:56:40, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'dim_sounds_on_rain= 0
', type 2
[17:56:40, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'anisotropic_filter= 2
', type 2
[17:56:40, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'render_skeleton= 0
', type 2
[17:56:40, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'render_mesh= 1
', type 2
[17:56:40, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_display_actors= 1
', type 2
[17:56:40, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_actor_bbox_check= 1
', type 2
[17:56:40, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_render_mesh_shader= 1
', type 2
[17:56:40, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_set_transformation_buffers= 1
', type 2
[17:56:40, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_build_actor_bounding_box= 1
', type 2
[17:56:40, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_model_attach_and_detach_mesh= 1
', type 2
[17:56:40, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_render_attached_meshs= 1
', type 2
[17:56:40, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_ext_gpu_program_parameters= 0
', type 2
[17:56:40, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'skybox_update_every_frame= 0
', type 2
[17:56:40, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'seconds_between_shadows_updates= 10
', type 2
[17:56:40, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'gx_adjust= 0
', type 2
[17:56:40, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'gy_adjust= 0
', type 2
[17:56:40, C:/msys64/home/paul/el-client/elc/io/elpathwrapper.c:667] Warning: Didn't find your data_dir, using the current directory instead. Please correct this in your el.ini . Given data_dir was: "c:\Program Files\Eternal Lands\". Using "C:\Program Files (x86)\Eternal Lands".
[17:56:40, C:/msys64/home/paul/el-client/elc/font.cpp:160] Error: Unable to render text with TTF font file '/holomdl2.ttf'
[17:56:40, C:/msys64/home/paul/el-client/elc/font.cpp:160] Error: Unable to render text with TTF font file '/marlett.ttf'
[17:56:40, C:/msys64/home/paul/el-client/elc/font.cpp:160] Error: Unable to render text with TTF font file '/segmdl2.ttf'
[17:56:40, C:/msys64/home/paul/el-client/elc/font.cpp:160] Error: Unable to render text with TTF font file '/symbol.ttf'
[17:56:40, C:/msys64/home/paul/el-client/elc/font.cpp:160] Error: Unable to render text with TTF font file '/webdings.ttf'
[17:56:40, C:/msys64/home/paul/el-client/elc/font.cpp:160] Error: Unable to render text with TTF font file '/wingding.ttf'
[17:56:40, C:/msys64/home/paul/el-client/elc/io/elpathwrapper.c:845] Error: Failed to open directory C:/Windows/Fonts/Fonts: No such file or directory
[17:56:40] Last message repeated 2 times
[17:56:40, C:/msys64/home/paul/el-client/elc/interface.c:486] Info: Using hardwired continent overview maps: 2
[17:56:41, C:/msys64/home/paul/el-client/elc/io/elfilewrapper.c:310] Error: Can't load zip file C:\Users\idont\Documents/Eternal Lands/unofficial_custom_clothes.zip


 

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Hi, i have made some changes per Aislinn to my data directory and also changed that pathway in my el.ini file.

I have changed the data dir to "C:\Program Files (x86)\Eternal Lands" as that is the location of my game, also i have changed that in the el.ini in the #data_dir section to the same.

She thought it was a good idea to check my error logs now, and add them to the post, so here we go:

[18:50:27, C:/msys64/home/paul/el-client/elc/engine/logging.cpp:311] Log started at: 08/12/20 18:50:27 Central Daylight Time
[18:50:27, C:/msys64/home/paul/el-client/elc/engine/logging.cpp:314] version: 1.9.5
[18:50:29, C:/msys64/home/paul/el-client/elc/servers.c:63] Error: Server profile not found in servers.lst for server: Lands\el.exe". Failover to server: main.
[18:50:29, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'server_address = game.eternal-lands.com
', type 2
[18:50:29, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'server_port = 2001
', type 2
[18:50:29, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_vertex_array = 1
', type 2
[18:50:29, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_mipmaps = 0
', type 2
[18:50:29, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'text_filter_replace = smeg
', type 2
[18:50:29, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'compass_north = 1
', type 2
[18:50:29, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'highlight_tab_on_nick = 1
', type 2
[18:50:29, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'near_plane= 0.1
', type 2
[18:50:29, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'transparency_resolution_fix= 0
', type 2
[18:50:29, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'dim_sounds_on_rain= 0
', type 2
[18:50:29, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'anisotropic_filter= 2
', type 2
[18:50:29, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'render_skeleton= 0
', type 2
[18:50:29, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'render_mesh= 1
', type 2
[18:50:29, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_display_actors= 1
', type 2
[18:50:29, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_actor_bbox_check= 1
', type 2
[18:50:29, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_render_mesh_shader= 1
', type 2
[18:50:29, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_set_transformation_buffers= 1
', type 2
[18:50:29, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_build_actor_bounding_box= 1
', type 2
[18:50:29, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_model_attach_and_detach_mesh= 1
', type 2
[18:50:29, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_render_attached_meshs= 1
', type 2
[18:50:29, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_ext_gpu_program_parameters= 0
', type 2
[18:50:29, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'skybox_update_every_frame= 0
', type 2
[18:50:29, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'seconds_between_shadows_updates= 10
', type 2
[18:50:29, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'gx_adjust= 0
', type 2
[18:50:29, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'gy_adjust= 0
', type 2
[18:50:29, C:/msys64/home/paul/el-client/elc/font.cpp:160] Error: Unable to render text with TTF font file '/holomdl2.ttf'
[18:50:29, C:/msys64/home/paul/el-client/elc/font.cpp:160] Error: Unable to render text with TTF font file '/marlett.ttf'
[18:50:29, C:/msys64/home/paul/el-client/elc/font.cpp:160] Error: Unable to render text with TTF font file '/segmdl2.ttf'
[18:50:29, C:/msys64/home/paul/el-client/elc/font.cpp:160] Error: Unable to render text with TTF font file '/symbol.ttf'
[18:50:29, C:/msys64/home/paul/el-client/elc/font.cpp:160] Error: Unable to render text with TTF font file '/webdings.ttf'
[18:50:29, C:/msys64/home/paul/el-client/elc/font.cpp:160] Error: Unable to render text with TTF font file '/wingding.ttf'
[18:50:29, C:/msys64/home/paul/el-client/elc/io/elpathwrapper.c:845] Error: Failed to open directory C:/Windows/Fonts/Fonts: No such file or directory
[18:50:29] Last message repeated 2 times
[18:50:29, C:/msys64/home/paul/el-client/elc/interface.c:486] Info: Using hardwired continent overview maps: 2
[18:50:29, C:/msys64/home/paul/el-client/elc/io/elfilewrapper.c:310] Error: Can't load zip file C:\Users\idont\Documents/Eternal Lands/unofficial_custom_clothes.zip


 

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I can't see anything in the error log that could help diagnose a crash.  Is there anything repeatable about the crashes?  Do they happen while you are doing anything in particular?  I presume you have up to date graphics drivers.

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3 minutes ago, bluap said:

I can't see anything in the error log that could help diagnose a crash.  Is there anything repeatable about the crashes?  Do they happen while you are doing anything in particular?  I presume you have up to date graphics drivers.

nope, once per day, everyday havent been able to repeat it

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You say "once per day, every day".  It is really that precise? Only once, but always once?  If so, that sounds like something else is going on.  Does it happen at a particular time, or after a certain amount of time after starting your system?

Edited by bluap

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10 hours ago, bluap said:

You say "once per day, every day".  It is really that precise? Only once, but always once?  If so, that sounds like something else is going on.  Does it happen at a particular time, or after a certain amount of time after starting your system?

Hi, yes, it happens once every day. It is this precise. It just happened again, down another rosto in invasion. 

Here is the logs:

[16:31:38, C:/msys64/home/paul/el-client/elc/engine/logging.cpp:311] Log started at: 08/13/20 16:31:38 Central Daylight Time
[16:31:38, C:/msys64/home/paul/el-client/elc/engine/logging.cpp:314] version: 1.9.5
[16:31:39, C:/msys64/home/paul/el-client/elc/servers.c:63] Error: Server profile not found in servers.lst for server: Lands\el.exe". Failover to server: main.
[16:31:39, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'server_address = game.eternal-lands.com
', type 2
[16:31:39, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'server_port = 2001
', type 2
[16:31:39, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_vertex_array = 1
', type 2
[16:31:39, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_mipmaps = 0
', type 2
[16:31:39, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'text_filter_replace = smeg
', type 2
[16:31:39, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'compass_north = 1
', type 2
[16:31:39, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'highlight_tab_on_nick = 1
', type 2
[16:31:39, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'near_plane= 0.1
', type 2
[16:31:39, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'transparency_resolution_fix= 0
', type 2
[16:31:39, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'dim_sounds_on_rain= 0
', type 2
[16:31:39, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'anisotropic_filter= 2
', type 2
[16:31:39, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'render_skeleton= 0
', type 2
[16:31:39, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'render_mesh= 1
', type 2
[16:31:39, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_display_actors= 1
', type 2
[16:31:39, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_actor_bbox_check= 1
', type 2
[16:31:39, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_render_mesh_shader= 1
', type 2
[16:31:39, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_set_transformation_buffers= 1
', type 2
[16:31:39, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_build_actor_bounding_box= 1
', type 2
[16:31:39, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_model_attach_and_detach_mesh= 1
', type 2
[16:31:39, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_render_attached_meshs= 1
', type 2
[16:31:39, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'use_ext_gpu_program_parameters= 0
', type 2
[16:31:39, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'skybox_update_every_frame= 0
', type 2
[16:31:39, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'seconds_between_shadows_updates= 10
', type 2
[16:31:39, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'gx_adjust= 0
', type 2
[16:31:39, C:/msys64/home/paul/el-client/elc/elconfig.c:2195] Warning: Can't find var 'gy_adjust= 0
', type 2
[16:31:39, C:/msys64/home/paul/el-client/elc/font.cpp:160] Error: Unable to render text with TTF font file '/holomdl2.ttf'
[16:31:39, C:/msys64/home/paul/el-client/elc/font.cpp:160] Error: Unable to render text with TTF font file '/marlett.ttf'
[16:31:39, C:/msys64/home/paul/el-client/elc/font.cpp:160] Error: Unable to render text with TTF font file '/segmdl2.ttf'
[16:31:39, C:/msys64/home/paul/el-client/elc/font.cpp:160] Error: Unable to render text with TTF font file '/symbol.ttf'
[16:31:39, C:/msys64/home/paul/el-client/elc/font.cpp:160] Error: Unable to render text with TTF font file '/webdings.ttf'
[16:31:39, C:/msys64/home/paul/el-client/elc/font.cpp:160] Error: Unable to render text with TTF font file '/wingding.ttf'
[16:31:39, C:/msys64/home/paul/el-client/elc/io/elpathwrapper.c:845] Error: Failed to open directory C:/Windows/Fonts/Fonts: No such file or directory
[16:31:39] Last message repeated 2 times
[16:31:39, C:/msys64/home/paul/el-client/elc/interface.c:486] Info: Using hardwired continent overview maps: 2
[16:31:39, C:/msys64/home/paul/el-client/elc/io/elfilewrapper.c:310] Error: Can't load zip file C:\Users\idont\Documents/Eternal Lands/unofficial_custom_clothes.zip


 

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There is nothing to note in those logs.  There are some errors but they would not cause a crash.  If you look at the timestamps, the entire log is while the client is starting up.

 

It's impossible to diagnosis what is happening unless you can provide more information.  Like what you are doing when it crashes, how it crashes (does the game window just close for example).  Also, as I said the timing seems odd and could well suggest it is something else on your system causing the problem.  For example, could it be anti-virus software scanning and killing the client?  Some other software using all the resources?  Any clues might help.

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23 hours ago, bluap said:

There is nothing to note in those logs.  There are some errors but they would not cause a crash.  If you look at the timestamps, the entire log is while the client is starting up.

 

It's impossible to diagnosis what is happening unless you can provide more information.  Like what you are doing when it crashes, how it crashes (does the game window just close for example).  Also, as I said the timing seems odd and could well suggest it is something else on your system causing the problem.  For example, could it be anti-virus software scanning and killing the client?  Some other software using all the resources?  Any clues might help.

I am on windows.

 

when this happens, the client stops responding (says "(Osirus on main) Eternal Lands (Not Responding)" in client window), if you click anywhere, you get the iconic "Windows is searching for a solution to this problem" and brings a prompt to "wait to find a solution" or "end task"

Doesn't matter what i am doing ingame.. it has crashed doing nothing at all, invasioning, walking, mixing, harvesting.. literally anything.. I don't think that effects it...but only once per day, requiring computer restart. which is strange.
 

i do not get any red message from the client (alt-x to close, etc), the client just stops responding.

 

Anti-virus software is disabled on my computer, as is windows auto-updates. 

 

I can play any other game at ultra settings for hours and hours on end without any issue whatsoever at all.. i really dont know what is going on

 

my specs are i7 9700k, Nvidia RTX 2070 Super, 32GB Ram DDR-4400. 

 

i am on wifi connection but nothing else requiring an internet connection stops working when this crashes.. nothing. i can stream any game at 60 frames, download speed around 1gb, upload speed around 120MB.

 

I will be happy to provide anything else you may need to help me get this figured out. I really appreciate your time, i know this is frustrating as i am not really great at any of this.

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Thanks for the details.  That's a very similar spec machine to mine (same CPU and RAM, different Nvidia and I'm in Linux).  I'm still at a loss to how to debug this though.  Next time it happens, can you have a look at the CPU and RAM usage from the task manager before ending the task and post it here.  I don't know much about debugging this kind of thing on windows but I'll look into it.  If anyone else has ideas.....

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18 hours ago, bluap said:

Thanks for the details.  That's a very similar spec machine to mine (same CPU and RAM, different Nvidia and I'm in Linux).  I'm still at a loss to how to debug this though.  Next time it happens, can you have a look at the CPU and RAM usage from the task manager before ending the task and post it here.  I don't know much about debugging this kind of thing on windows but I'll look into it.  If anyone else has ideas.....

Yes, i will post here the next time i crash with this data you requested. thanks for your time.

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I had some similar issue (fortunately mine never occurred during hours I was awake) just not as 'reliable'. I generally leave 2-3 clients on essentially 24/7 and when was having issue usually 2 or 3 would disconnect overnight. My issue turned out to be related to my internet connection/bandwidth availability I think, but it sounds like you have a good connection though (10x++ my bandwidth). I'm no hardware guru, but you might try checking if you wifi router does any funny business.

I replaced my router and am using an app that  turns off some Windows 'services', and haven't had any issue since. My router was a dinosaur (easily 10 years old) however.

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Hi I had some issue with crashing but it was much more than once a day, until I completely uninstalled el and reinstalled it now I have no issues, I saved the important files ofc such as chat logs, item list etc. Somehow could still cast spells etc but the screen would just froze

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@Diealot: don't confuse disconnecting with client crashing or hanging.

 

Disconnects are network related, the client keeps on running normally.

 

After a crash, the program usually terminates, when the client hangs, the process keeps running,

but doesn't react to user input (of any kind). It looks like Osirus has the latter (hanging client), given

his "(Osirus on main) Eternal Lands (Not Responding)".

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