Entropy Report post Posted July 17, 2015 Until recently, we had a semi official item warranty program, where you could pay 10 usd per month to insure an item against normal breaks. This didn't work, because some people would insure a good item and use it most of the time, some of them without even bothering to wear a NMT cape. So I changed the warranty system, and I am making it official. There are now two categories of items: Serpent based swords (thermal, ice, etc.) will be insurable for 10 usd per month, and you get unlimited replacements. All other items are also insurable for 10 usd per month, but you get only ONE free replacement. After that, you can pay another 10 usd and have it insured again. Please keep in mind that the warranty does not apply for Acid Rain or BRoD and similar weapons. The items has to break normally. Also, it only works for the 'pristine' state of an item, for example you can insure a Titanium Plate, not an Used Titanium Plate Mail. This is to avoid people getting a warranty for breaking quests. If you have questions, please ask. P.S. If you want to insure many items from the same category (say, 3 different weapons) there might be discounts, so PM me for details. Share this post Link to post Share on other sites
Cabman Report post Posted August 3, 2015 Is the warranty specific to the item used by a single character, or can it be shared with alts and still be covered by the warranty? Share this post Link to post Share on other sites
Zilding Report post Posted August 8, 2015 It would probably be ideal to add this information to the shop page as well, or pin this topic so it doesn't disappear. Z Share this post Link to post Share on other sites
Entropy Report post Posted August 10, 2015 Is the warranty specific to the item used by a single character, or can it be shared with alts and still be covered by the warranty? Per character only, it is too hard to keep track of an item through multiple chars. Share this post Link to post Share on other sites
antonia Report post Posted September 14, 2018 I can't find any reference to this on the shop page. Maybe I'm looking in the wrong place. Is the warranty still available, and if so who / how does one pay? Share this post Link to post Share on other sites
Nazeer Report post Posted September 17, 2018 Antonia, go to shop page and click the PayPal pay button. Then pay the $10 and make sure you include your in game char name and the item you want to insure. That's all you gotta do. Then if it breaks while under warranty pm Radu and he will replace it. Share this post Link to post Share on other sites
antonia Report post Posted September 21, 2018 Nice - thanks for that Maybe toni will be treating herself to a Christmas present - the pink squiggly sword looks pretty Share this post Link to post Share on other sites
antonia Report post Posted September 22, 2018 One final question on this point - does the initial payment for the item cover the first month's warranty? Share this post Link to post Share on other sites
Nazeer Report post Posted September 25, 2018 I do not believe they come with a 30 day warranty included. But I think that some weapons and armors come with 2 weeks warranty if bought from the shop, iirc. But that policy may have changed since I last purchased. Radu would probably have to confirm that point. Share this post Link to post Share on other sites
shadowgate Report post Posted September 26, 2018 The initial warranty for all shop items is 3 weeks. Share this post Link to post Share on other sites
antonia Report post Posted September 27, 2018 Thanks Naz and SG. I am bewildered as to how the heck people are supposed to find all this out - is it some secret that we're not really supposed to know about? I can't see any reference to a warranty in the shop page. Share this post Link to post Share on other sites
Montez Report post Posted September 27, 2018 On 9/26/2018 at 4:36 AM, shadowgate said: The initial warranty for all shop items is 3 weeks. Can you confirm this, radu? Share this post Link to post Share on other sites
shadowgate Report post Posted September 27, 2018 I found out by asking asking radu when he gave me my stuff. [04:05:28] [PM to radu: does the warrant on the therm serp end at the end of the month or on the 12th of next month?] [04:05:36] [PM to radu: warranty*] [04:07:08] [PM from radu: all stuff from shop have a 3 weeks warranty] Share this post Link to post Share on other sites