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Account does not exist

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My daughter tried to log in after a long time away from the game. We haven't been playing for about two years, more or less. The account apparently does not exist anymore. It had OA around 60, so it wasn't a noob account. What is more interesting, mine and my wife's accounts are OK, though we haven't been playing for the same time.


Is it possible to find out what happened? Was it deleted due to inactivity? Someone stole it and destroyed?

If it was removed due to inactivity, is it possible to revert it?


For security reasons I would prefer to send the account name to the Mod privately, but I don't know who should I PM?





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