piiia Report post Posted April 10, 2008 hi i have a big problem since today! i got a error-message from windows right when i played EL that told me "the EL-Client doesnt work anymore". it was in german, so i dont know if i translated right! the programm closed and since then i cant open it. i can wright my name and my password, but when it loads my settings, the same message appears again. windows tells me that it is looking for a solution, but then it only says: windows closes the programme. i use windows vista, my processor is: intel® core 2 CPU, T5500@1,66GHz, 1,67Ghz, 2046 MB RAM, my graphic card is nvidia geforce go 7600. i tried to fix the problem, when i downloaded the 1.6.0-version new. --> same problem, then i removed all files and installed EL new --> same problem. i had no problems with the update and it worked fine till now! i didnt run any other programme, only my internetexplorer was opened when it happened. i play now since february every day and never had any problems before. i already looked at the firewall, but it is out! only thing i did different was to let antivir check my system! when i bought my laptop, there was norton installed, but i removed it at once and shouldnt have any effect on EL at all. i hope you can help me, cause i dont know what to do next! i am not that firm with computer-problems, but i really like to play EL again! thank you for your help! piiia Quote Share this post Link to post Share on other sites
lanjelin Report post Posted April 11, 2008 Hi, If it worked before, cant you put your pc back to the state before you did the virus scan? It happened to me in another game that a virus scanners see something unknown and delete it like a virus. Unlike you i am not able to play EL at all. When i start the program it open in a small white screen but close down after 2 seconds. Simulair pc as yours: Toshiba satalite A100, Vista, my processor is: intel® core™ 2 CPU, T5500@1,66GHz, 2046 MB RAM, my graphic card is nvidia geforce go 7300. I use AVG anti virus. I have tried with no suksess to update drivers, but all drivers adviced by people who tried to help ingame turned out to be even older as the one i am using. Driver: 7.15.10.9746 (date 07.12.2006). I have changed different things on advice of others like old man but it did not help. I disabled the firewall disabled, I tried to play it in XP mode, nothing helps. I read somewhere that this videocard is making some troubles and i can write to the company but i dont know exact what the problem is so it is kind of hard to write a letter in foreighn language. I dont get any errors it just close down. Any help appriciated Regards, Pia aka lanjelin Quote Share this post Link to post Share on other sites
piiia Report post Posted April 11, 2008 hi today i found the error report: (as i said, i am not firm in computer-technics) here it is: Problemereignisame: APPCRASH Anwendungsname: el.exe Anwendungsversion: 1.5.0.0 Anwendungszeitstempel: 47e976d8 Fehlermodulname: StackHash_7c33 Fehlermodulversion: 0.0.0.0 Fehlermodulzeitstempel: 00000000 Ausnahmecode: c0000005 Ausnahmeoffset: 01fef56e Betriebsystemversion: 6.0.6000.2.0.0.768.3 Gebietsschema-ID: 1031 Zusatzinformation 1: 7c33 Zusatzinformation 2: 89e65f8620af42482608fee3cb03db5c Zusatzinformation 3: 9635 Zusatzinformation 4: 8832e46c122d52922e17656439cac86d i hope it will help, cause it is in my language (german). lanjelin, thank you for your post! can you tell me how i put my pc in the state before the virus scan, then i want to try it! but i still dont understand what happened, cause i got no message from antivir, that it found something wrong and deleted it. and i cant also play EL at all. i can only write my name and password and when i press enter it closes. bye piiia (still desperately hoping for a solution) Quote Share this post Link to post Share on other sites
piiia Report post Posted April 11, 2008 i found the "systemwiederherstellung" and put my computer back! i had to install EL new and now, it works again. thank you, thank you, thank you lanjelin Quote Share this post Link to post Share on other sites
lanjelin Report post Posted April 12, 2008 Hi Piia, Happy it worked for you. I never come to the inlogscreen, it crashed already in the first loading. Well i guess have to accept that i cant play EL when i am not at home. Pia aka Lanjelin. Quote Share this post Link to post Share on other sites
